ADA Related Service Complaint Process

Scully Learning Center Foundation welcomes comments, complements, and complaints from participants, family members or caregivers, and volunteers on their experiences with our enrichment activities. Customer input helps us identify areas needing improvement, and commendations are always appreciated.

All complaints are carefully reviewed, and those submitted by anyone who experience accessibility or ADA-related problems are additionally reviewed for adherence to Scully Learning Center Foundation’s policies by the governing board.

To file an ADA-related service complaint, participants, family members or caregivers and volunteers may contact Scully Leaning Center Foundation using any of the following methods:

  • Via Mail to:
    • Scully Learning Center Foundation
      P.O. Box 1643 Cave Creek, AZ 85327
  • Via Phone:
    • (480) 772 – 0889
  • Via Website:
  • Via Email:

Scully Learning Center Foundation will investigate the complaint and promptly communicate a response to the complainant with 10 business days.

All submittal methods will result in the Vice President receiving the complaint information and entering it into the customer comment data base, which documents every complaint received and all related follow-up activities. Customers with an ADA-related complaint will receive a complaint confirmation no later than ten (10) business days from the day Scully Learning Center Foundation receives the complaint. If the complainant does not receive a response within the ten (10) day timeframe, he or she can call the President at (480) 779-0889 to obtain the confirmation.

Scully Learning Center Foundation will investigate all complaints and implement any corrective actions to be taken. Complaints involving ADA or accessibility elements receive an additional review by President after the investigation has been completed. After the ADA Compliance oversight review has been completed, the President will provide a written reply to the customer, to the contact address provided, within ninety (90) days of receiving the complaint. All complaints are investigated within a few weeks, but some may require more extensive investigation, or require more time to identify corrective measures. In any case, a written reply will be provided to the customer within ninety (90) days.

Whether our participants, family members, care givers or volunteers are submitting complaints about service problems or sharing a great experience, we welcome the opportunity to be of service.